Public Experience Portfolio (USAGov)
Our mission is to create and organize timely, needed government information and services and make them accessible anytime, anywhere, via the public’s channel of choice.
Through the USAGov Contact Center, we answer phone calls and chats in English and Spanish for our own program, as well as for customer agencies who reimburse us to answer calls, chats, and/or emails for their programs.
We disseminate government information by email in English and Spanish; and reach and engage with the public through social media channels that include:
- USAGov on Facebook
- USAGov en Español on Facebook
- USAGov on Twitter
- USAGov en Español on Twitter
- USAGov on YouTube
- USAGov en Español on YouTube
- USAGov on Instagram
Our Unique Value
USAGov aggregates information across federal government programs and services. This gives us a unique vantage point on some of the public’s top government needs, and has helped us to become a trusted source for accessible, user-centered, accurate, neutral, and timely content.