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Equipment

GSA issues every TTS employee a badge, laptop, and phone. Your MacBook should be ready before your first day, but your phone may not be. The Operations Team submits phone requests to IT on your behalf, and you’ll receive a confirmation email within a few weeks when your phone is ready for pickup.

Distributed employees

Badges are shipped to your local GSA office. You will receive an email once your badge has been shipped. At that point, you can make an appointment to pick it up. Your badge may be available during your orientation – send an email to hspd12.security@gsa.gov to save yourself a trip. You may also ask your orientation leader to show you where to pick it up.

Laptop

TTS employees are issued an Apple MacBook Air/Pro computer. Note that this is not the norm for GSA. See information about using PIV card readers.

Operating System

Your laptop will come preloaded with the latest, GSA-approved Mac operating system. At this time, GSA is not ready to upgrade to the Catalina macOS. The TTS Tech Portfolio will send out a TTS-wide email and update the most recent notification in Slack when it is appropriate to upgrade.

Rules

Lock your computer before leaving it. Press the Control + Shift + Power keys on newer MacBooks or Control + Shift + Eject on older MacBooks with optical drives. If you use Alfred, you can open Alfred and type lock.

Back up your machine. Make a copy of your startup disk before you encrypt it. Your Mac has a built-in backup system called Time Machine (accessible from System Preferences) that will regularly back up the main disk to any compatible network server, connected hard drive, or partition you choose. Please ensure Time Machine backups are encrypted by selecting the Encrypt backups checkbox when you choose the destination disk.

Encrypt all portable media that will connect to any TTS system. You can apply FileVault encryption to removable USB drives and external hard drives by right-clicking the drive on your desktop and clicking Encrypt. You must choose a strong password you can remember, as your drive will require the password to mount and retrieve data once encrypted.

Loaners

You can request a loaner PC through the IT Service Desk.

Tips

Phone

TTS employees are issued an Apple iPhone. The TTS Talent Team will already have submitted a request to GSA IT for your work phone before you join TTS. Within a few weeks of starting at TTS, you should receive a confirmation email letting you know that your phone is ready for pickup. If you work in an office besides D.C. or are remote, please contact the Talent Team when you receive this email and a team member have your phone mailed to you.

Rules

Tips

Software

See the software page.

Peripherals

If you are based in an office, you can check out mice, keyboards, and trackpads to assist you in your work. They are already available, so there is no need to make a purchase request. Ask in the Slack channel corresponding to your office.

To get replacement/additional peripherals (chargers, dongles, etc.), open a micropurchase request.

Equipment to accommodate disability

GSA provides equipment to accommodate an injury or disability under these conditions:

To purchase this type of equipment, attach a doctor’s note. If you have questions, ask in #equipment or tts-equipment@gsa.gov. More information.

Repairs

For issues with any GSA-provided hardware (such as laptops or phones), contact the GSA IT Service Desk.

Lost or stolen equipment

If TTS-issued equipment is lost or stolen, follow these mandatory steps. Employees must follow the GSA procedures for lost or stolen equipment or missing PIV cards, and alert TTS in #equipment:

Access card

Cross-posting from InSite:

  1. Immediately report the lost or stolen card to the IT Service Desk to complete a security incident report.
  2. Report the loss to your supervisor (employees) or Contracting Officer/COR (contractors).
  3. Complete the Lost Card Form and have signed by Branch Chief or Division Director (employees) or CO/COR (contractors)
  4. Send the completed form to Regional OMA POC or Central Office HSSO POC.
  5. Await your replacement card

Other

Adapted from the GSA-wide steps.

For lost work laptops, phones, etc., do the following as quickly as possible:

  1. Contact the IT Service Desk.
    • An agent will create a ticket and initiate the process of wiping data off any stolen mobile device or laptop.
  2. Call 911 or a local police station when you suspect theft has occurred. Provide as much information as possible.
    • Keep a copy of the police report.
  3. Inform your team.
    • Your access to various systems may need to be temporarily removed.
  4. Inform #equipment.
  5. Contact the Federal Protective Service (FPS).
  6. Contact your Regional Information Systems Security Officer (ISSO).
  7. If your equipment is returned to you, it may have been tampered with and should not be used. Return the equipment to GSA IT so they can inspect it, and if necessary, re-image it.

Requirements for passwords

Read the guide on setting and managing passwords.


Still have questions?

Ask in Slack: #equipment, #teamops, or tts-equipment@gsa.gov