Supervisor responsibilities

Supervisor responsibilities are generally outlined in the TTS New Supervisor Playbook and the , external,TTS-only, TTS Supervisors Guide. Performance plans also lay out specific expectations for TTSC supervisors.

At a high-level, TTSC supervisors are expected to provide their direct reports with:

• Being a thought partner and reviewer for engagement work, ensuring the deliverables meet quality standards and advance the engagement goals
• Help completing administrative tasks
• Providing context on our organization and ways of working
• Collecting peer feedback and conducting performance reviews
• Supporting professional development

Supervisors are also expected to contribute to organizational initiatives and fulfill duties as assigned such as:

• Leading or supporting hiring activities
• Serving as a SME for business development and partnership calls and proposal development
• Facilitating the Delivery Assurance team (aka TLC Crew) and ensuring individual contributors not assigned to partner work are contributing to organizational initiatives productively
• Leading necessary working groups

TTSC supervisors are also responsible for regularly conducting the following administrative tasks:

Weekly

• Check that your direct reports are Tocking correctly.
• 18F: Fill out the , external,data check form. Report any Airtable discrepancies, and follow up with your direct report on any necessary Tock changes.
• 18F: Read , external,TTS-only, #the-shipping-news for your direct reports’ projects
• 18F: Review , external,project health reports for your direct reports’ projects
• 18F: Attend GMT meetings.
• CoE: Attend “CoE Management Weekly” meetings

Fortnightly

• Meet each with direct report 1:1 and review the project deliverables they have been working on. If appropriate, Tock to the project for this time.

Quarterly/semi-annually

• Collect peer observations on your direct report’s work, synthesize, and share with them.
• Talk to your direct reports about their progress towards performance goals.

Rolling basis

• Help match direct reports to incoming work
• When one of your direct report starts on a new engagement, reach out to the AM and PL/EL to introduce yourself and offer to help as needed
• Onboarding new team members
• Offboard departing staff and conduct exit interviews
• Update employee’s performance plans if their role changes or they are going on detail for 120 days or more
• Highlight direct report’s accomplishments with kudos or , external,TTS-only, award nominations as appropriate