TTS mission, history, and values
Mission: Design and deliver a digital government with and for the American public.
Vision: Trusted modern government experiences for all.
The roots of the Technology Transformation Services reach back to 1966 and a nationwide network of 26 Federal Information Centers that people could visit in person for answers to government questions. Over the next four decades, those information centers would add numerous responsibilities and change names a number of times before becoming the Office of Solutions.
While OPP was paving the way for government shared services and open data, there was a growing need to bring new technology talent into the government. In 2012, the White House created the Presidential Innovation Fellows (PIF) program to bring technologists in for short tours of duty in government. The next year, the PIF program found a permanent home at GSA and a group of PIFs started thinking about how they could extend their impact on government. In December 2013, eight PIFs left the fellowship to become GSA employees and created a lean startup inside government.
That project became 18F when the office officially launched in March 2014. 18F quickly grew in size to help federal agencies work on technology projects while learning new skills. In 2016, 18F, PIF, and OPP came together under the newly-formed Technology Transformation Service office. In 2017, TTS added the IT Modernization Centers of Excellence (CoEs) to focus on whole-agency technology modernization, and all of TTS moved into GSA’s existing Federal Acquisition Service.
TTS is part of GSA's Federal Acquisition Service (FAS) and contains several offices:
- 18F provides digital development and consulting services for any government agency or program, with a focus on cultural transformation and empowerment of the agencies they work with. A critical part of 18F’s mission is to teach agencies new digital skills during projects so that the agencies can take over continued development.
- Solutions helps agencies improve delivery of information and services to the public. Responsible for operations, evolution, and scaling of mature products and services such as USA.gov, Data.gov, Challenge.gov and the Digital Analytics Program.
- The Centers of Excellence (CoEs) implements IT modernization at federal agencies by leveraging private sector innovation and government services while centralizing best practices and expertise for holistic transformation.
- Presidential Innovation Fellows (PIF) is a fellowship that embeds talented, diverse technologists and innovators within federal agencies as yearlong entrepreneurs in residence. Together with agency leaders, PIFs improve the way our government designs, develops, and delivers services for the public.
- Office of Acquisition drives smarter technology procurement through technical procurement consultations, new procurement vehicle creation, and the development of experimental procurement platforms and methodologies.
What Success Looks Like
We make it possible for the public and public servants to enjoy working with government technology and technologists.
We use technology to help solve the government’s biggest challenges of our time, and look ahead to the challenges of tomorrow.
We design and operate from a foundation of diversity, equity, inclusion, accessibility, justice, and belonging in all things we do.
TTS is a place where people feel psychologically safe, can make a positive impact on society, and are better for their time spent here.
We put people first and celebrate what brings us together and makes each of us unique to meet the public’s needs.
We are present, transparent, and honest to enable accessible and trustworthy innovation.
We grow together and create lasting change for the good of the public and public servants.