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TTS Handbook

A collection of guides and policies to help you with your work.

  1. About TTS

    Technology Transformation Services (TTS) applies modern methodologies and technologies to improve the public’s experience with government by helping agencies make their services more accessible, efficient, and effective. Below is more information on both general TTS policies and the individual offices within TTS.

    1. Mission, history, and values
    2. Diversity, equity & inclusion
    3. One TTS
    4. Code of Conduct
    5. Org chart
    6. 2020 Strategy
    7. Digital Council

  2. Getting started

    Here's what you probably want to know in your first weeks at TTS.

    1. Welcome
    2. Getting Started at TTS
    3. TTS Classes for Onboarding
    4. Logging in & Networks
    5. Equipment
    6. Benefits
    7. Travel 101
    8. TTS Supervisor Guide

  3. Training & Development

    Classes, coaching and ongoing professional development

    1. Coaching, mentoring and professional development
    2. Conferences and events
    3. GitHub 101
    4. Individual development plans
    5. Online Learning University (OLU)
    6. Working groups, Guilds, Communities of Practice and mailing lists

  4. Travel and leave

    Going somewhere? Here's what you need to know.

    1. Leave (HR Links)
    2. Covid leave guidance
    3. Out of office expectations
    4. Travel guide (table of contents)

  5. Performance management

    Annual reviews, self-evaluations and peer feedback. Oh my!

    1. Performance management overview
    2. Important dates
    3. End of year HRLinks steps
    4. Employee resources
    5. Supervisor resources
    6. Mid year review overview
    7. Mid year HRLinks steps

  6. Hiring, staying, or changing jobs

    Everything you need to know about getting a job at TTS, changing jobs at TTS, or leaving TTS.

    1. Hiring
    2. TTSJobs
    3. Term extensions
    4. Assignments and details
    5. Promotions
    6. Leaving TTS
    7. Hiring authorities
    8. Federal resume guide
    9. Referring a person
    10. Internal TTS Opportunities

  7. General information and resources

      1. Who we are

        1. General contacts
        2. Glossary
        3. Records management

      2. TTS locations

        1. Distributed
        2. Chicago
        3. New York City
        4. San Francisco
        5. Washington, D.C.

      3. TTS platforms

        1. Cloud.gov
        2. Login.gov
        3. Federalist (publishing platform)

      4. Tech

        1. FITARA
        2. Requirements for passwords
        3. Security incidents
        4. Sensitive information

      5. Employee resources

        1. Benefits links and resources
        2. Covid leave guidance
        3. Daily Check-in
        4. Emergency procedures
        5. Employee assistance program
        6. Employment verification
        7. Overtime and comp time

        8. Purchase requests

          1. Software under $10,000
          2. Procurements over $10,000
        9. Resources for Deaf and Hard of Hearing individuals

        10. Telework guidance

          1. Virtual work and moving
        11. Transit benefit
        12. Within Grade Increases (opm.gov)

  8. TTS Offices

    We’re all one family at TTS, but each office has its own norms and practices.

    1. TTS Office of Operations

      1. Business Operations

        1. Overview of Business Operations

        2. Agreements

          1. State and local agreements
        3. Technology Portfolio

      2. Talent team

        1. Talent
        2. Top Secret/Sensitive Compartmented Information (TS/SCI) Clearance

      3. Outreach

        1. Outreach
        2. Social media
        3. Blogging

    2. TTS Office of Acquisition

      1. Overview of OA

    3. 18F

      1. About 18F

        1. 18F history and values
        2. 18F org chart

      2. How we work

        1. Time tracking and billing
        2. How we staff projects
        3. Account management policy
        4. One-on-ones
        5. Performance Plan (FY19)
        6. Open source policy

      3. 18F projects

        1. 18F business development
        2. Consulting with partners
        3. Working with partners
        4. Sharing calendars with partners
        5. Leading projects

        6. Working on an acquisition engagement

          1. Acquisition engagement types
          2. Acquisition engagement glossary
        7. Microrequests (labs)

      4. 18F chapters

        1. Account management
        2. Acquisition
        3. Design
        4. Engineering
        5. Product

      5. 18F team resources

        1. Leadership Selection Guide
        2. Leadership Candidate Guide
        3. Before you ship
        4. Doing research at 18F
        5. Accessing DoD Systems

    4. TTS Solutions

      1. About TTS Solutions

        1. Overview of TTS Solutions
        2. Solutions history
        3. Solutions org chart

      2. Portfolios

        1. Data
        2. Innovation
        3. Public Experience
        4. Smarter IT
        5. Secure Cloud
        6. 10x

    5. Centers of Excellence (CoE)

      1. Overview of CoE
      2. CoE Website

    6. Presidential Innovation Fellows (PIF)

      1. PIF Website

  9. Software and tools

    A by-no-means complete sampling of commonly used tools around TTS.

    1. Google Suite

      1. Gmail
      2. Google Calendar
      3. Google Drive
      4. Google Groups
      5. Google Meet (video conferencing)

    2. Communication tools

      1. Meetings and meeting tools
      2. Microsoft Teams
      3. Slack (chat client)
      4. Zoom (video conferencing)

    3. Network & VPN tools

      1. AnyConnect (VPN client)
      2. VirtualBox (hypervisor)
      3. Citrix (Workspace)

    4. Other tools

      1. GSA internal tools
      2. Adobe Acrobat and Creative Cloud (CC)
      3. Airtable
      4. Analytics
      5. DocuSign (digital signatures; replaced eSign)
      6. Eventbrite
      7. GitHub (code repos and versioning)
      8. InVision (simple prototyping)
      9. Mural (collaborative whiteboard tool)
      10. Smartsheet
      11. Sketch
      12. Text editors
      13. Tock (time tracking)
      14. Trello (task and project management)