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TTS Handbook

The Technology Transformation Services Handbook is an open, crowd-sourced, accessible, and living resource that aims to provide the information our team needs to do their work. Read more about the Handbook.

Most visited

  1. Top Secret / Sensitive Compartmented Information (TS/SCI) Clearance
  2. Travel Guide Email Templates
  3. Google Meet
  4. Leave
  5. Federal Information Technology Acquisition Reform Act (FITARA)

  1. About TTS

    Technology Transformation Services (TTS) applies modern methodologies and technologies to improve the public’s experience with government by helping agencies make their services more accessible, efficient, and effective. Below is more information on both general TTS policies and the individual offices within TTS.

    1. Mission, history, and values
    2. Diversity, equity, inclusion, and accessibility
    3. Code of Conduct
    4. Org chart
    5. Request for Comments
    6. Strategy
    7. FY20 Accomplishments
    8. Digital Council

  2. Getting started

    Here's what you probably want to know in your first weeks at TTS.

    1. Welcome
    2. Getting Started at TTS
    3. TTS Classes for Onboarding
    4. Logging in & Networks
    5. Equipment
    6. Benefits
    7. Travel 101
    8. TTS Supervisor Guide

  3. Training & Development

    Classes, coaching and ongoing professional development

    1. Coaching, mentoring and professional development
    2. Conferences and events
    3. Detailing for professional growth
    4. GitHub 101
    5. Individual development plans
    6. Online Learning University (OLU)
    7. Working groups, Guilds, Communities of Practice and mailing lists

  4. Travel and leave

    Going somewhere? Here's what you need to know.

    1. Updated Travel Guidance for GSA Employees (07/13/2021)
    2. Leave (HR Links)
    3. Covid leave guidance
    4. Out of office expectations
    5. Paid Parental Leave
    6. Travel guide (table of contents)
    7. Voluntary Leave Transfer Program (VLTP)

  5. Career Progression Framework

    Learn about every role we have at TTS, including the knowledge, skills, and abilities needed for success at each career stage.

    1. Career Progression Framework (CPF) project description and overview
    2. TTS Career Progression Frameworks

  6. Performance management

    Annual reviews, self-evaluations and peer feedback. Oh my!

    1. Mid year review overview
    2. Mid year HRLinks steps
    3. Important dates
    4. Performance management overview
    5. Employee resources
    6. Supervisor resources
    7. End of year HRLinks steps

  7. Hiring, staying, or changing jobs

    Everything you need to know about getting a job at TTS, changing jobs at TTS, or leaving TTS.

    1. TTS Hiring Overview
    2. TTSJobs
    3. Term extensions
    4. Internal hiring and internal TTS details
    5. Details within GSA
    6. Details with other agencies
    7. Promotions
    8. Leaving TTS
    9. Hiring authorities
    10. Federal resume guide
    11. Referring a person

  8. General information and resources

      1. Who we are

        1. Staff directory
        2. General contacts
        3. Glossary
        4. Records management

      2. Diversity, equity, inclusion, and accessibility

        1. DEIA Resources
        2. Inclusive Behaviors

      3. TTS locations

        1. Distributed
        2. Chicago
        3. New York City
        4. San Francisco
        5. Washington, D.C.

      4. TTS platforms

        1. Cloud.gov
        2. Login.gov
        3. Federalist (publishing platform)

      5. Tech

        1. FITARA
        2. Requirements for passwords
        3. Security incidents
        4. Sensitive information

      6. Employee resources

        1. Benefits links and resources
        2. Covid leave guidance
        3. Daily Check-in
        4. Emergency procedures
        5. Employee assistance program
        6. Employment verification
        7. Overtime and comp time

        8. Purchase requests

          1. Software under $10,000
          2. Procurements over $10,000
        9. Resources for Deaf and Hard of Hearing individuals

        10. Telework guidance

          1. Virtual work and moving
        11. Transit benefit
        12. Within Grade Increases (opm.gov)

      7. Launching software

        1. Lifecycle of a Launch (ATOs, etc.)
        2. Security
        3. Infrastructure
        4. Laws
        5. Privacy

  9. TTS Offices

    We’re all one family at TTS, but each office has its own norms and practices.

    1. TTS Office of Operations

      1. Business Operations

        1. Overview of Business Operations
        2. Agreements

      2. Talent team

        1. Talent
        2. Top Secret/Sensitive Compartmented Information (TS/SCI) Clearance

      3. Outreach

        1. Outreach
        2. Social media
        3. Blogging

    2. TTS Office of Acquisition

      1. Overview of OA
      2. Roles and Responsibilities
      3. Contractors

    3. 18F

      1. About 18F

        1. 18F history and values
        2. 18F org chart

      2. How we work

        1. Time tracking and billing
        2. High-level project lifecycle
        3. How we staff projects
        4. Account management policy
        5. One-on-ones
        6. Performance Plan (FY19)
        7. Open source policy
        8. State and local agreements

      3. 18F projects

        1. 18F business development
        2. Consulting with partners
        3. Working with partners
        4. Sharing calendars with partners
        5. Leading projects
        6. Successful project teams
        7. Managing projects in distress

        8. Working on an acquisition engagement

          1. Acquisition engagement types
          2. Acquisition engagement glossary
        9. Microrequests (labs)

      4. 18F chapters

        1. Account management
        2. Acquisition
        3. Design
        4. Engineering
        5. Product

      5. 18F team resources

        1. Leadership Selection Guide
        2. Leadership Candidate Guide
        3. Doing research at 18F
        4. Accessing DoD Systems

    4. TTS Solutions

      1. About TTS Solutions

        1. Overview of TTS Solutions
        2. Solutions history
        3. Solutions org chart

      2. Portfolios

        1. Data
        2. Innovation
        3. Public Experience
        4. Smarter IT
        5. Secure Cloud
        6. Technology
        7. 10x

    5. Centers of Excellence (CoE)

      1. Overview of CoE
      2. CoE Website

    6. Presidential Innovation Fellows (PIF)

      1. PIF Website

  10. Tools

    A by-no-means complete sampling of commonly used tools around TTS.

    1. Google Suite

      1. Gmail
      2. Google Calendar
      3. Google Drive
      4. Google Groups
      5. Google Meet (video conferencing)

    2. Communication tools

      1. Meetings and meeting tools
      2. Microsoft Teams
      3. Slack (chat client)
      4. Zoom (video conferencing)

    3. Network & VPN tools

      1. AnyConnect (VPN client)
      2. VirtualBox (hypervisor)
      3. Citrix (Workspace)

    4. Other tools

      1. GSA internal tools
      2. Adobe Acrobat and Creative Cloud (CC)
      3. Airtable
      4. Analytics
      5. DocuSign (digital signatures; replaced eSign)
      6. Eventbrite
      7. GitHub (code repos and versioning)
      8. Infrastructure (cloud.gov, AWS, etc.)
      9. InVision (simple prototyping)
      10. Mural (collaborative whiteboard tool)
      11. Qualtrics (survey management tool)
      12. Security scanning
      13. Smartsheet
      14. Sketch
      15. Text editors
      16. Tock (time tracking)
      17. Trello (task and project management)