TTS Technology Operations

Mission: We exist to make TTS more productive and secure, empowering our staff and programs to better deliver on their missions.

Vision: We strive to make TTS the model for how to do IT in government: human-centered, transparent, and as a force-multiplier for the organization(s) we serve.

Background

The Tech Operations was formed in July 2019 as the reincarnation of the 18F/TTS Infrastructure team. Our team assists TTS programs with their Infrastructure and Software needs. We are technically under the Acquisition Services Fund (ASF), though our funding comes through overhead charged to TTS programs.

Responsibilities

We coordinate everything technology-related that is shared across multiple TTS programs, particularly security, compliance, infrastructure, and policy. We provide all the things that allow TTS staff to get their jobs done at the highest quality level.

Rather than try to exert control over everything technology at TTS. The Tech Operations’s work applies to much more than technology; it applies to our entire operation, including how TTS works inside the law, secures our systems, and spends money. We also:

• Find where we may be duplicating effort or have gaps around technology, and if those are opportunities for TTS/GSA/government-wide shared services
• Serve as the primary liaison between GSA IT and TTS, ensuring high levels of service, finding compromise, and generally keeping a good relationship between the teams

Take a look at the following for more specifics:

• , external,Our Kanban board
• , external,Our roles

Out of scope

The following are example tasks that TTS Tech Operations isn't responsible for in its current state:

• Purchasing office equipment for individuals (rather than the project the individual supports)
• Picking up software development tasks for TTS programs
• Being the owners/stewards/pushers of data/metrics for TTS, beyond what applies to responsibilities listed above

Partners

These are the groups we interact with heavily:

• Supply Chain Risk Management group
• GSA IT
  • CTO
  • TTS-only, Security (IS)
  • TTS-only, Office of Digital Infrastructure Technologies (IDT)
  • Mac Working Group: Teams across GSA IT that enable Mac use at GSA
• TTS, particularly
  • Business Operations (BizOps): Coordinate on software purchases
  • Digital Council: Governance of TTS sites, including interactions with the Office of Strategic Communication (OSC) around GSA-wide digital goals/initiatives
  • Office of Acquisitions (OA): Coordinate on budgets and software purchases
  • Outreach: TTS-wide communications
  • , external,Security and Compliance Guild
  • Solutions: Infrastructure and authorizations

Important links

• , external,TTS-only, FY21-22 Business Plan
• , external,Before You Ship - TTS' internal documentation about security, compliance, and infrastructure
• Maintaining the authoritative source documentation for components used across TTS , external,TTS-only, Software-as-a-service (SaaS) , , external,TTS-only, Systems, and , external,TTS-only, Accounts
• , external,More internal documentation
• , external,Read more about us

Feedback?

We're open and excited to hear , external,TTS-only, (anonymous) feedback to hear how we're doing!