Business Operations Division
The Business Operations Division attracts the most passionate, skilled individuals from across the public and private sectors, offering unique professional development opportunities, top-notch customer service, and fulfilling, impactful work that transforms how the public interacts with the government.
talent acquisition/hiring and onboarding, whereas the People Ops team is focused on assisting current employees with issues related to benefits, performance management, and learning and development opportunities.
The Business Operations Division is primarily focused on talent acquisition, hiring, and onboarding, as well as assisting current employees with issues related to benefits, performance management, and learning and development opportunities.
Business Operations Division Overview
Our Mission
To cultivate an organization full of highly skilled staff who are provided the opportunity to deliver high impact public service.
How We Work
everyone has a role to play but success is not determined by an individual’s output, it is determined by the whole team delivering on the mission. We work collaboratively, transparently, and vulnerably. Everyone has a role to play, but success is determined by the whole team delivering on the mission.
Division Values
- Attentiveness
- Empathy
- User-Centric, Iterative and Agile
- Measurable & data driven
- Transparency
- Collaboration
- Strategic Thinking
Key Objectives
- Attract and hire well-qualified candidates
- Strategically partner with leadership to understand and advise on the people needs of the organization
- Use data to make well informed decisions about the recruitment and onboarding process
- Foster relationships internally and externally
Referring a person
Many leads for great candidates come through our current employees. These referrals should come directly to the Business Operations Division rather than to the team/managers/supervisors. We work to keep all mentions of who knows who and who recommends who away from the team/managers/supervisors who are involved in hiring so they can stay impartial and ensure we are following the , external,Merit Systems Principles. This helps ensure that candidates make it through the process on their own merits.
Once you have submitted a referral, a Business Operations Division team member will reach out and invite the person to our monthly general TTS Info Session. We share information about all of TTS at the Info Session as well as provide guidance on the application process. If we have a role-specific Info Session scheduled (i.e. for Product or Engineering) we will invite your referral if it's applicable. The Business Operations Division does not have individual conversations with referrals.
We accept varying levels of leads including:
- Referrals: You know them really well (e.g. someone you worked closely with or a good friend)
- Warm Leads: You kind-of know them (e.g. someone you worked with but not directly)
- Cold Leads: You barely know them at all (e.g. someone you heard speak at a conference or wrote a memorable blog post)
Submit leads and referrals using the , external,Referral Submission Form. , external,TTS-only, More information on the referral program. Leads and referrals are welcome any time, not just during times when positions are open.
Please note: In accordance to GSA Order 9310.2, Restrictions on Employment of Relatives, no public official shall refer a relative to another public official for consideration for appointment, employment, promotion, or advancement to any position in GSA.
To see what positions we're hiring for, take a look at our Join TTS website.
Applying to open positions
External candidates should apply to open positions here.
Internal candidates can find opportunities via , external,TTS-only, #tts-jobs in Slack.
Stay connected to what the Business Operations Division is working on
There are many ways to stay connected to what the Business Operations Division is working on, including those below:
- Slack: We share a Weekly Ship message every Monday in #hiring, highlighting some of the things we are focused on for the week as well as division-related announcements.
- Email: We send a Weekly Snapshot email every Tuesday to all of TTS, sharing the open internal, external, and upcoming positions that we are hiring for.
How to get in touch
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Slack:
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Email:
- , external,jointts@gsa.gov - for applicants, candidates, or other interested parties to contact the Business Operations Division. Also use this email if you'd like to submit an internal competition announcement for our review and for all hiring and onboarding related questions.
