TTS Technology Operations

Mission: Leverage innovative technologies to provide TTS users with seamless support by maximizing productivity, efficiency, and reliable access to data & systems while maintaining a secure, robust technology environment that drives continuous improvement, optimal performance, and user satisfaction across all operational aspects.

Vision: We strive to be a driving force behind organizational success by creating a future where technology empowers TTS users to work smarter, faster, and more securely.

Division Overview

The goal of the Technology Operations (Tech Ops) Division is to provide security, compliance, infrastructure, and policy expertise to help procure, authorize, and manage TTS-wide hardware, software, and services. We work closely with various CIO organizations to ensure technologies used by TTS meet federal and GSA regulations.

We are a small team that manages TTS-wide IaaS/PaaS/SaaS contracts (i.e Airtable, Docker Desktop, New Relic, Zendesk, etc.). We perform the technical controls for FedRAMP Authorizations - like setting up SAML/Google Oauth, and user onboarding/offboarding. For IaaS, we manage all of the AWS/GCP/Azure access and account provisioning to include root account management, account creation, baseline configuration for all accounts (logging, password/MFA policies, Secureauth jump accounts, etc.) and user on/offboarding to our sandbox accounts.

Responsibilities

Operational Support

Provides the critical tools, systems, and services that empower the TTS workforce to perform at the highest quality level. Our focus is on delivering seamless technology solutions that enhance productivity, collaboration, and operational efficiency across TTS.

Strategic Planning and Advisory

Assist in identifying gaps or areas of opportunity within TTS’ technical landscape by recommending the best courses of action that aligns with organizational goals. This includes evaluating technology needs and exploring solutions that provide maximum value to TTS.

Collaboration with GSA IT

Serves as the primary liaison between TTS and GSA’s Office of the Chief Information Officer (OCIO) to provide high levels of service, collaboration, and open communication. We help foster strong relationships between teams while balancing needs and expectations to find compromises when necessary.

Security and Compliance Oversight

Responsible for developing, implementing, and/or enforcing technology-related policies that govern the use of systems, data access, and security across TTS. We work to ensure TTS operates efficiently while staying compliant and secure.

Cost and Resource Optimization

Plays a key role in evaluating how technology resources are utilized within TTS, seeking opportunities to reduce redundancy, eliminate inefficiencies, and avoid unnecessary duplication of efforts. We look for opportunities to consolidate and centralize services, offering enterprise-wide shared technology solutions where appropriate.

Continuous Improvement

Actively identify areas for continuous improvement strategies with TTS’ technological environment, from optimizing processes and systems to implement new technologies.