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DocuSign - Electronic Signatures

GSA provides access to DocuSign for staff to sign and request signatures on documents. You can access DocuSign off the GSA network by going to Usage instructions.

DocuSign FAQ

You can find answers to many of your questions in the DocuSign FAQ document. If you don’t find what you’re looking for, please submit a ticket in the Self-Service Portal.

Submitting a DocuSign issue ticket

  1. Open a new ticket in the Self-Service Portal
  2. For application name, enter Digital Signature System (DSS)
  3. Choose the priority of your request
  4. Select the type of request/issue
  5. Describe the process you are attempting and observed issues and/or errors

For detailed instructions on how to submit a DocuSign ticket, refer to this guidance document.