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Technology Transformation Services Handbook

A resource for TTS employees

The Technology Transformation Services Handbook is an open, crowd-sourced, accessible, and living resource that aims to provide the information our team needs to do their work.

Read more about the Handbook. >>

  1. About TTS

    Technology Transformation Services (TTS) applies modern methodologies and technologies to improve the public’s experience with government by helping agencies make their services more accessible, efficient, and effective. Below is more information on both general TTS policies and the individual offices within TTS.

    1. Mission, history, and values
    2. Code of conduct
    3. , external,TTS-only, Org chart
    4. Digital Council

  2. Getting started

    What to know during your first weeks at TTS.

    1. Welcome
    2. Onboarding overview
    3. TTS onboarding classes
    4. Logging in & networks
    5. Equipment
    6. Benefits
    7. Travel 101

  3. Training & travel

    How to grow and how to go!

    1. Coaching, mentoring and professional development
    2. Conferences and events
    3. Detailing for professional growth
    4. External speaking requests
    5. GitHub 101
    6. PRA for User Research
    7. Individual development plans
    8. Online Learning University (OLU)
    9. Affinity groups, working groups, guilds, and communities of practice
    10. Career Progression Framework (CPF) project description and overview
    11. , external,TTS-only, TTS Career Progression Frameworks
    12. Travel guide (table of contents)

  4. Leave

    Learn about types of leave and how to request it.

    1. Leave types
    2. Out of office expectations
    3. Overtime, comp time, and credit hours
    4. Paid parental leave
    5. Voluntary Leave Transfer Program (VLTP)
    6. HR Links

  5. Supervisor resources

    Tools and tips for supervisors.

    1. New supervisor playbook
    2. , external,TTS-only, TTS supervisor guide
    3. , external,TTS-only, A supervisor's guide to onboarding new hires

  6. Performance & supervision

    Annual reviews, self-evaluations and peer feedback. Oh my!

    1. Mid year review overview
    2. Mid year HRLinks steps
    3. Important dates
    4. Performance management overview
    5. Employee resources
    6. Supervisor resources
    7. End of year HRLinks steps

  7. Hiring, staying, or changing jobs

    Everything you need to know about getting a job at TTS, changing jobs at TTS, or leaving TTS.

    1. TTS hiring overview
    2. TTSJobs
    3. Term extensions
    4. Internal hiring and internal TTS details
    5. Details within GSA
    6. Details with other agencies
    7. Promotions
    8. Leaving TTS & offboarding
    9. Hiring authorities
    10. Federal resume guide
    11. Referring a person

  8. General information and resources

    1. Who we are

      1. General contacts
      2. Glossary
      3. Records management

    2. TTS locations

      1. Distributed
      2. Chicago
      3. New York City
      4. San Francisco
      5. Washington, D.C.

    3. TTS platforms

      1. , external, cloud.gov
      2. cloud.gov Pages
      3. , external, Login.gov
      4. Updating the Handbook

    4. Tech

      1. FITARA
      2. Requirements for passwords
      3. Security incidents
      4. Sensitive information

    5. Employee resources

      1. Benefits links and resources
      2. Daily check-in
      3. , external,TTS-only, Emergency procedures
      4. Employee assistance program
      5. Employment verification
      6. , external,TTS-only, Onboarding Buddy Guide
      7. Psychological Safety
      8. Reasonable Accommodations
      9. Resources for Deaf and Hard of Hearing individuals
      10. Working with your Deaf and Hard of Hearing colleagues
      11. Moving and changing your address
      12. Transit benefit
      13. Veteran and service member resources
      14. , external, Within grade increases (opm.gov)
      15. Work schedules

    6. Purchasing

      How to request purchases for you or your team

      1. Requesting a micropurchase (under $10,000)
      2. Software (SaaS) and services (under $10,000)
      3. Requesting a procurement (over $10,000)

    7. Launching software

      1. Lifecycle of a launch (ATOs, etc.)
      2. Security
      3. Infrastructure
      4. Laws
      5. Privacy

  9. TTS offices

    We’re all one family at TTS, but each office has its own norms and practices.

    1. TTS Operations

      1. Business operations

        1. Overview of business operations
        2. Agreements

      2. Enterprise Management Program Management Office

        1. Overview of EMPMO

      3. Market Development and Partnerships

        1. Overview of Market Development and Partnerships

      4. Talent team

        1. Talent
        2. Top Secret/Sensitive Compartmented Information (TS/SCI) Clearance

      5. Outreach

        1. Outreach
        2. Social media
        3. Blogging

    2. The TTS Acquisition Division

      1. Overview of AcqDiv
      2. Roles and responsibilities
      3. Contractors

    3. TTS Centers of Excellence

      1. About TTS Centers of Excellence

        1. Mission, approach, and history
        2. Success measures
        3. About the TTS Centers of Excellence Handbook

      2. Engagements

        1. Engagement overview

      3. Operations

        1. New folks: start here
        2. Onboarding new staff
        3. Laws and regulations
        4. Terminology and glossaries
        5. Tracking your time and Tock
        6. Records management
        7. Conduct and norms
        8. Internal communications
        9. Performance management
        10. Organizational financial management
        11. Brand management
        12. Training and professional development
        13. Operational initiatives and maintenance support
        14. Supervisor responsibilities

    4. TTS Solutions

      1. About TTS Solutions

        1. Overview of TTS Solutions
        2. Solutions history

      2. Portfolios

        1. Data
        2. Innovation
        3. Public Experience
        4. Smarter IT
        5. , external, Secure Cloud
        6. Technology
        7. 10x

    5. Presidential Innovation Fellows (PIF)

      1. , external, PIF website

    6. U.S. Digital Corps (USDC)

      1. USDC website

  10. Tools

    A by-no-means complete sampling of commonly used tools around TTS.

    1. Google Suite

      1. Gmail
      2. Google Calendar
      3. Google Drive
      4. Google Groups
      5. Google Meet (video conferencing)

    2. Communication tools

      1. Meetings and meeting tools
      2. Microsoft Teams
      3. Slack (chat client)
      4. Zoom (video conferencing)

    3. Network

      1. Citrix (Workspace)
      2. TTS-only, Zscaler Client Connector (ZCC)

    4. Other tools

      1. GSA internal tools
      2. Adobe Acrobat and Creative Cloud (CC)
      3. Airtable
      4. Analytics
      5. Docusign (digital signatures)
      6. Eventbrite
      7. Figma
      8. GitHub (code repos and versioning)
      9. , external, Infrastructure (cloud.gov, AWS, etc.)
      10. Mural (collaborative whiteboard tool)
      11. Qualtrics (survey management tool)
      12. , external, Security scanning
      13. Smartsheet
      14. Sketch
      15. Text editors
      16. Tock (time tracking)
      17. Trello (task and project management)

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